Samsung is eliciting millions of new Galaxy Note 7 smartphones globally after reports that the devices can catch fire while charging. It has been reported that the note 7 was unveiled just a month ago, and big rival Apple (AAPL, Tech30) is expected to show off its new smartphone next week. Samsung Evoking Galaxy Note 7 as it is an embarrassing setback for the company’s flagship as it is the world’s biggest selling smartphone maker.
Samsung evoking Galaxy Note 7 globally as it had found problem with the battery
The massive recall of one of Samsung’s flagship devices is an embarrassing setback South Korean news agency Yon hap had previously reported that there have been five claims around the world of Note 7s catching fire while charging. Unverified photos posted on social media showed charred devices.
Samsung (SSNLF) urged Friday it had found a problem with the battery in some of the phones and was halting sales in 10 countries, including South Korea and the U.S.
company will offer customers a new product for free in the coming weeks to replace the 2.5 million Galaxy Note 7s that have been sold.
Samsung said devices in China don’t appear to be affected because it used another battery supplier. But it was unclear if models sold in China would nonetheless be recalled.
Samsung Evoking Galaxy Note 7
The company originally said it would take about two weeks to prepare the recall, but later announced Note 7 users in the U.S. can exchange their device for a Galaxy S7 or Galaxy S7 Edge, starting next week. It will also refund the cost of Note 7-specific accessories.
Samsung is giving Note 7 users a $25 gift card or bill credit for the inconvenience.
Samsung had the biggest share (22%) of the global smartphone market in the three-month period ending June 30, according to research firm IDC. By comparison, Apple held 12%.
Samsung benefited from the popularity of the Galaxy S7, IDC said, and the Galaxy Note 7 was expected to keep that momentum going into the second half of the year.
The phone was well received by reviewers, drawing attention for several unique features such as an iris scanner, which allows users to unlock the phone with their eyes.